Privacy Policy

This Privacy Policy describes how BIOSYMPHONY PRIVATE LIMITED (operating as "Uni-Datacenter," "we," "us," or "our") collects, uses, stores, protects, and discloses personal information ("Personal Data") and non-personal information ("Non-Personal Data") when you visit our website, www.uni-datacenter.com (the "Website"), or use our services (the "Services").

We are committed to protecting your privacy and handling your Personal Data in a transparent and secure manner, in compliance with applicable Indian laws and regulations.

Who We Are (Data Controller)

BIOSYMPHONY PRIVATE LIMITED is the data controller responsible for the processing of your Personal Data in connection with the Website and Services.

Information We Collect

We collect various types of information for different purposes to provide and improve our Services to you.

Personal Data

Personal Data refers to information that can be used to identify you directly or indirectly. We may collect the following types of Personal Data:

• Identity Data: Name, username, date of birth.
• Contact Data: Email address, postal address, telephone number.
• Financial Data: Billing address, payment method details (note: for credit/debit card transactions, we generally do not directly store full card numbers; sensitive payment details are handled by secure payment gateways like Razorpay).
• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our Website and Services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

Non-Personal Data

Non-Personal Data refers to information that cannot be used to identify you directly. We may collect aggregated statistical data about Website usage (e.g., number of visitors, most popular pages) and demographic information that has been anonymized.

How We Collect Information

We collect information through various methods:

• Direct Interactions: You provide us with your Personal Data when you: create an account on our Website, purchase Services from us, subscribe to our newsletters or marketing communications, fill out forms or surveys, contact us via email, phone, or chat for support or inquiries, or participate in online discussions or forums.
• Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this Personal Data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive Personal Data about you from various third parties, such as payment gateway providers (e.g., Razorpay) for processing transactions, analytics providers (e.g., Google Analytics), affiliate networks, and publicly available sources.

How We Use Your Information

We use your Personal Data for the following purposes and based on the following lawful bases:

• To Provide and Maintain Our Services: To register you as a new customer, process your orders, deliver the purchased services, manage your account, and maintain the functionality of our Website. Lawful Basis: Performance of a contract with you.
• To Process Transactions: To process payments for services and manage billing and collections. Lawful Basis: Performance of a contract with you; Necessary for our legitimate interests (to recover debts due to us).
• To Improve Our Website and Services: To understand how our Website and Services are used, troubleshoot issues, analyze trends, and develop new features and offerings. Lawful Basis: Necessary for our legitimate interests (to keep our Website updated and relevant, to develop our business).
• To Communicate with You: To send you service-related notifications, respond to your inquiries, and provide customer support. Lawful Basis: Performance of a contract with you.
• For Marketing Purposes: To send you newsletters and promotional offers where you have opted-in or where we have a legitimate interest to do so. You will always have the option to unsubscribe. Lawful Basis: Your consent; Necessary for our legitimate interests.
• To Comply with Legal Obligations: To comply with legal requirements, respond to lawful requests from public authorities, and enforce our Terms and Conditions. Lawful Basis: Necessary to comply with a legal obligation.
• For Security and Fraud Prevention: To protect our Website, systems, and users from unauthorized access, fraud, and other malicious activities. Lawful Basis: Necessary for our legitimate interests.

Data Sharing and Disclosure

We may share your Personal Data with the following categories of recipients:

• Service Providers: We engage trusted third-party service providers like payment gateways, cloud infrastructure providers, email communication services, and analytics providers. These service providers are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal and Regulatory Authorities: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred. We will notify you of any such change.
• With Your Consent: We may share your Personal Data with third parties when we have your explicit consent to do so.

We do not sell, rent, or trade your Personal Data to third parties for their marketing purposes.

Data Security

We have implemented reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. These measures include encryption of data in transit (SSL/TLS), access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Rights

As a user, you have certain rights regarding your Personal Data, subject to applicable Indian laws:

• Right to Access: You have the right to request access to the Personal Data we hold about you.
• Right to Correction: You have the right to request that any inaccurate or incomplete Personal Data we hold about you be corrected.
• Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your Personal Data under certain circumstances.
• Right to Object to Processing: You have the right to object to the processing of your Personal Data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions.
• Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format under certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@uni-datacenter.com. We will respond to your request within a reasonable timeframe, as required by law.

Third-Party Links

Our Website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If we become aware that we have collected such data without parental consent, we will take steps to remove it.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at: